Question 1

How do I track my ocean container, air cargo, or express courier shipment?

Accepted Answer

Tracking depends on your mode of transport and transport document issued:
• Ocean Freight: Enter your 11-character Container Number (e.g. MSKU1234567, COSU1234567, EGLV1234567) or the Master/House Bill of Lading (B/L) number. Fastable connects with major liner portals including Maersk, COSCO, Evergreen, ONE, and Yang Ming.
• Air Cargo: Use your 11-digit Air Waybill (AWB) number, which begins with the airline 3-digit prefix (e.g. 016 for United Cargo, 217 for Thai Airways Cargo, 160 for Cathay Cargo, 618 for Singapore Airlines Cargo).
• Express Couriers: Enter your tracking barcode from DHL Express, FedEx, or UPS.
Use our interactive Cargo Tracking Hub for immediate, single-click access to direct carrier tracing databases.

Question 2

What are the required documents and procedures for Thailand customs clearance?

Accepted Answer

Fastable Logistics operates directly on the Thai Customs Department 100% Paperless e-Customs EDI network. Standard customs clearance requires:
1. Commercial Invoice and Detailed Packing List (including gross/net weight and itemized HS codes).
2. Transport Document: Original or Sea Waybill / Telex Release B/L for ocean freight, or Master/House Air Waybill for air cargo.
3. Certificate of Origin (C/O): Form D (for ASEAN ATIGA trade), Form E (ASEAN-China FTA), or relevant bilateral agreements to claim preferential 0% or reduced import tariff rates.
4. Regulatory Agency Permits: FDA (อย.) for cosmetics/food/drugs, TISI (มอก.) for industrial and electrical goods, Department of Industrial Works (DIW) for chemicals, or Department of Agriculture for plant/quarantine products.
Our licensed customs brokers at Bangkok Port (Klongtoey) and Suvarnabhumi Airport Cargo Terminal verify tariff classifications before arrival to secure fast Green Line customs release.

Question 3

Should I choose Full Container Load (FCL) or Less than Container Load (LCL)?

Accepted Answer

The choice between FCL and LCL depends primarily on cargo volume, urgency, and budget:
• Choose LCL (Consolidation): When your cargo volume is under 12 to 14 CBM (Cubic Meters). You pay only for the volume/weight occupied. Fastable consolidates your cargo into shared containers at bonded freight stations at Bangkok Port or Laem Chabang.
• Choose FCL (Dedicated Container): When your shipment exceeds ~13–15 CBM, or when you require exclusive container security, direct port-to-door transit without deconsolidation handling, or sealed temperature control.
Use our interactive CBM Calculator on the Tools & Useful Links page to accurately calculate your total volume and compare pricing.

Question 4

What are typical transit times for air freight versus sea freight from Thailand?

Accepted Answer

Transit timelines vary significantly by destination:
• Air Freight (Suvarnabhumi BKK): Direct flights to Asian hubs (Singapore, Hong Kong, Tokyo, Shanghai) take 1 to 2 days; flights to Europe and the US take 2 to 4 days (or 3 to 5 days for indirect consolidations). Ideal for high-value tech, urgent spare parts, and fashion seasonal lines.
• Ocean Freight (Bangkok Port / Laem Chabang): Intra-Asia sea transit takes 3 to 8 days; Australia takes 12 to 18 days; Europe ports (Rotterdam, Hamburg) take 22 to 30 days; and US West Coast takes 20 to 28 days.
Fastable Logistics maintains space allocation agreements with premier commercial airlines and global container alliances to minimize transit delays.

Question 5

Does Fastable Logistics provide cargo insurance, and how does the AXA policy work?

Accepted Answer

Yes. Under standard international transport conventions, carrier legal liability is capped at nominal statutory amounts (often around $2/kg or 666 SDR per package), which leaves shippers vulnerable to substantial losses. Fastable Logistics partners with AXA Insurance to offer comprehensive door-to-door Marine and Air Cargo Insurance under Institute Cargo Clauses (A), (B), and (C):
• Institute Cargo Clauses (A) provides "All Risks" protection covering fire, vessel stranding, rough weather, jettison, container drop, theft, and water damage from origin warehouse to destination doorstep.
• Sum insured is calculated on CIF invoice value + 10% anticipated profit.
• Claims assistance is supported locally in Thailand with surveyor inspection and prompt financial settlement.

Question 6

What are the dimensions and payload limits of standard shipping containers?

Accepted Answer

Standard maritime container dimensions and payload ratings:
• 20ft Standard Dry: External 6.06m x 2.44m x 2.59m | Internal 5.90m x 2.35m x 2.39m | Internal Volume ~33.2 CBM | Max Payload ~21,700 kg.
• 40ft Standard Dry: External 12.19m x 2.44m x 2.59m | Internal 12.03m x 2.35m x 2.39m | Internal Volume ~67.7 CBM | Max Payload ~26,500 kg.
• 40ft High Cube (HQ): External 12.19m x 2.44m x 2.89m (1ft taller) | Internal 12.03m x 2.35m x 2.69m | Internal Volume ~76.3 CBM | Max Payload ~26,500 kg.
• Reefer (Refrigerated) Containers: 20ft (~28 CBM) and 40ft HQ (~67 CBM) featuring precise internal climate control from -25°C to +25°C.
• Special Equipment: Open Top (for crane overhead loading) and Flat Rack (for oversized heavy machinery).
We also offer modified container solutions, site office conversions, and container depot storage.

Question 7

Which Incoterm should I select (EXW, FOB, CIF, DDP) for my shipment?

Accepted Answer

Incoterms (International Commercial Terms) establish who is responsible for freight charges, insurance, export/import customs clearance, and cargo risk at each milestone:
• EXW (Ex Works): Maximum buyer responsibility. You pay for factory pickup, export customs, sea/air freight, and destination delivery.
• FOB (Free on Board): The foreign seller clears export customs and loads cargo onto the ship. You pay international freight and destination Thailand clearance. Highly recommended for Thai importers who want full control over shipping costs and choice of forwarder.
• CIF (Cost, Insurance and Freight): Seller pays ocean freight and minimal cargo insurance to Thailand port. You handle Thai import customs clearance and port terminal fees.
• DDP (Delivered Duty Paid): Maximum seller responsibility. Fastable Logistics can coordinate complete door-to-door delivery with all import duties, VAT, and trucking paid in advance on the foreign shipper's behalf.

Question 8

Can Fastable Logistics handle Dangerous Goods (DG), chemicals, and perishables?

Accepted Answer

Yes. Our operations personnel hold certified training in IATA Dangerous Goods Regulations (DGR) and IMO International Maritime Dangerous Goods (IMDG) Code:
• Dangerous Goods: We accept chemical and battery shipments upon review of a valid 16-section Material Safety Data Sheet (MSDS / SDS). We manage UN-specification packaging, dangerous goods declarations (DGD), DG port storage approval, and emergency protocol coordination.
• Perishable Cargo: Handled via temperature-controlled reefer containers or airport cold storage facilities at Suvarnabhumi Airport (BKK), with continuous temperature datalogging for fresh produce, pharmaceuticals, and chilled foods.
• Industrial Machinery & Heavy Lifts: We provide specialized lashing, wire-rope securing, tarping, and low-bed haulage for oversized engineering cargo.

Question 9

How quickly can I receive a freight quotation or confirm urgent cargo space?

Accepted Answer

Our responsiveness standards:
• Online Quotations: Requests submitted through our website quote inquiry form or emailed to center@fab-logistics.com receive detailed rate breakdowns within 2 to 4 business hours during weekday operations.
• Urgent Shipments: For immediate cargo space reservations on vessels or flights departing within 24 to 48 hours, call our direct Bangkok telephone desk at +66 2-0024-024 for immediate space confirmation.
• Dedicated Account Manager: Every ongoing client is assigned a designated operations specialist for streamlined single-point-of-contact logistics management.

Contact Fastable Logistics

Corporate Head Office

Direct Telephone & Emails

Bangkok Business Hours

Request a Freight Quotation

Office Location & Navigation Map

Access to Logistics Corridors

Have an urgent shipment?

Common Freight & Customs Questions

Have a specific or complex shipment question?

Contact Fastable Logistics

Corporate Head Office

Direct Telephone & Emails

Bangkok Business Hours

Request a Freight Quotation

Office Location & Navigation Map

Access to Logistics Corridors

Have an urgent shipment?

Common Freight & Customs Questions

Shipment Tracking#01How do I track my ocean container, air cargo, or express courier shipment?

Customs Clearance#02What are the required documents and procedures for Thailand customs clearance?

Sea & Air Freight#03Should I choose Full Container Load (FCL) or Less than Container Load (LCL)?

Sea & Air Freight#04What are typical transit times for air freight versus sea freight from Thailand?

Insurance & Safety#05Does Fastable Logistics provide cargo insurance, and how does the AXA policy work?

Containers & Fleet#06What are the dimensions and payload limits of standard shipping containers?

Incoterms & Trade#07Which Incoterm should I select (EXW, FOB, CIF, DDP) for my shipment?

Special Cargo Handling#08Can Fastable Logistics handle Dangerous Goods (DG), chemicals, and perishables?

Booking & Operations#09How quickly can I receive a freight quotation or confirm urgent cargo space?

Have a specific or complex shipment question?